Your key to insuring ongoing quality to your customers and ongoing success to your business depends
greatly on your ability to recognize trends and act on feedback from your guests. Our electronic comment
card will enable you to survey your guests and review reports on a daily basis.
The patented handheld devices are handed out to customers. They are attracted to the easy-to-use
technology and conveniently input their survey responses.
The trays are docked at the end of the day. After hours, the docking stations dial out to our
database and transfer all survey data
Pre-designed reports are generated and distributed, via e-mail or fax, to your specified management
team members
Benefits:
Built-in transmitter pages managers for any negative responses (if enabled).
Provides instant feedback from your customers
Promotional feature keeps the "regulars" interested in answering also
Calculator feature benefits the customer for tips, split tabs, etc.
Product Features
Pages managers upon a negative response
No PC required - only a phone or fax line
Email marketing available with Gold Package
Up to 4 different surveys per tray
26-button "understandable" keypad
20-character by 4-line scrolling display
Rechargeable nickel metal hydride batteries
Lasts up to 20 hours on a single charge
Space-saving stack-charging method
100% programmable from the base station
Built-in tip calculator
Built-in transmitter for use with LRS alphanumeric pagers
Web-based downloads
Promotional drawing feature with programmable odds - award a prize to every 1 in 50, etc. (you set
the odds) customers who complete a survey
How do you currently monitor your customer’s satisfaction?
SECRET SHOPPERS
Although the reports are thorough, you get one persons perspective, 2-4 times per month. It is difficult to
accurately evaluate operational performance and make effective adjustments based on snapshot
evaluations.
800-NUMBER SERVICES
Incentive required. Experience is evaluated hours or days after the fact. This tool will not attract all
demographics represented in your establishment. Therefore, the results you receive may not be a fair
representation of your customer's views.
MANAGEMENT INTERACTION
Only effective if the managers consistently visit the majority of the customers and effectively probe for
satisfaction information. This is rare at best. Difficult to tabulate performance or trends.
EMPLOYEE INTERACTION
Third party information. You hear their version if/when they choose to share it with you.
WEB SURVEYS/PAPER COMMENT CARDS
To few to matter. Usually will only capture extremes, i.e. Very Satisfied or Very Dissatisfied.
Why should you choose our satisfaction assessment services?
HIGHEST RESPONSE RATES
Our patented, easy-to-use technology ensures the highest quantities of customer survey responses. Response
rate has consistently been over 75%
VALIDITY
Our survey system provides a valid cross-section of your customer base. Our data is tamper-proof and
electronically recorded and stored.
MANAGER ALERT FEATURE
Upon a negative response, the Informant tray pages a manager with a table numjber, question number and
response. This key feature enables management to retain potentially lost customers BEFORE leave your restaurant.
PERFORMANCE BENCHMARKING
Our surveys are designed to establish performance benchmarks for each area of your operation.
DAILY PERFORMANCE REPORTING
Keep your finger on the pulse. If customer satisfaction slips below a benchmark target, you NOW have the
ability to interject change, BEFORE it has a long-term negative impact.
VALUE
With these powerful, cutting edge features at a monthly cost less than a secret shopper service, our
assessment service is value-packed.
